Customer Service

1. HOW TO ORDER

by phone
Call us toll-free at 800-215-9076. We are available Monday through Friday from 9 a.m. to 5 p.m. Eastern Time – except during July and August, when we close at 4 p.m. If you are authorized to charge your order to your congregation’s account, please have the account number handy. We prefer that you speak to a customer service representative rather than leave an order on voicemail.

by mail
Fill out our order form and mail it to:

UUA Bookstore
P.O. Box 843151
Boston, MA 02284-3151

by fax
Fax your completed order form to the UUA Bookstore at 617-723-4805.

online
If you are ordering for a church bookstore or retail store, call us to set up a new account or log in. All other customers can open an account by clicking on “Your Account” at the top right-hand side of your screen. Be sure to choose a User Name and Password that will be easy to remember or record them as you will need this information whenever you access your online account. The User name and Password are both case-sensitive. You will be given a list of shipping options upon checkout.

How to log in if you don’t remember your password
If you’ve forgotten your User Name and Password, please call us at 800-215-9076 or email us at bookstore@uua.org and we’ll supply them for you. If you still have trouble accessing your account during our office hours (9-5 M-F EST), please call 800-215-9076, and we will do our best to help you. If the problem occurs outside of office hours or on the weekend, please email bookstore@uua.org, and we will respond as soon as possible the next business day.

2. PAYMENT TERMS

We accept Visa and MasterCard. If you are mailing in an order, you can also pay by check. UUA member congregations, church bookstores, and church book tables may charge orders to their account; payment is due 30 days from the date of the order. If you have questions about your account, contact us at bookstore@uua.org or 617-215-9076. If possible, include your account number and any invoice numbers in your email, or have them available when you call.

3. SHIPPING AND HANDLING

Domestic
Most orders for items that are in stock will leave our warehouse in Fitchburg, MA, within 48 hours. Orders are sent to our warehouse for processing the next business day. Orders placed online from midnight to 8:00 a.m. Eastern Time are sent to our warehouse for processing that morning. An order placed on Friday, Saturday or Sunday will not ship until Monday. Your order will arrive in 5 to 12 business days depending upon the distance from our warehouse.

For regular shipments within the United States, the shipping and handling fee is based on the value of your total order:

Order Total	Shipping Fee
Up to $25	$6.00
$25.01 - $50	$7.50
$50.01 - $100	$9.00
$100.01 - $200	$15.00
$200.01 - $300	$20.00
$300.01 - $400	$23.00

If your total is over $400, your shipping fee is 7% of your total.

International Orders, Including Canadian

Contact us by phone or email for more information.

Rush Orders

If your order needs to arrive faster than the delivery times listed above under Domestic Shipping, we are happy to expedite your order. For a rush fee of $6.00 we will ship your order within 24 hours via regular UPS Ground; it will take 2 business days from the day the order was placed to arrive in New England and 7 business days to arrive on the West Coast. For even faster delivery, you may choose:

• UPS Next Day Air: 2 business days
• UPS 2nd Day Air: 3 business days
• UPS 3-Day Air: 4 business days

If you need your shipment the next day, it is best to call us during business hours at 800-215-9076.

4. DISCOUNTS

We give a 10% discount off 5-9 copies of the same title and a 20% discount off 10 or more of the same title. These discounts apply to books published by the UUA, Beacon Press and other publishers, and to posters and certificate sets. Each set of certificates counts as one title. We offer 10% off 10 or more pamphlet packs of the same title. These discounts do not apply to any edition of Singing the Living Tradition, to any of the sets or to the UUA Meditation Manual Sampler. Church and Retail Booksellers, please visit the Church Bookstore Page and Retail Bookseller Page, respectively, for additional discount information.

5. PROBLEMS WITH YOUR ORDER?

To Check the Status of an Order

If you need tracking information, please contact us and we will be happy to provide it for you..

Backorders

Orders with items on backorder will be shipped as soon as the products are available. You will not be charged for a backordered item until the product is shipped.

To Change Your Order

Contact us by phone or email. If the order has not arrived in our warehouse for processing, it should be relatively simple to make changes to it. We send the orders to our warehouse the morning after they are received, so your chances are better if you contact us within the same day.

If Your Order Is Late

Please check our shipping schedule and keep in mind that delivery time is longer the further away from Massachusetts you are. International orders are generally sent out via DHL and subject to their transit times. Please call 800-215-9076 or email bookstore@uua.org if your order is late.

If Your Order Is Incomplete or Damaged

Please call 800-215-9076 or email bookstore@uua.org immediately.

6. RETURNS

Purchased items in good condition may be returned within 30 days, along with a copy of your original invoice, to the following address:

UUA Bookstore Returns
46 Development Road
Fitchburg, MA 01420

We recommend that you insure your return; we cannot give you credit for a return that is lost in the mail. There is no fee for returns, although you will not be reimbursed for the shipping cost. If the returned item is in good condition and still in print, we will credit your Bookstore account, your credit card, or send you a refund check if you paid with a check.

7. GIFT CERTIFICATES

UUA Bookstore items make great gifts. To purchase a gift certificate click here.

Our current website does not offer a gift certificate redemption feature, but customers can still redeem gift certificates online. To do so, place your items in the shopping cart and begin the checkout procedure. When you reach the payment page, you will have the option of entering credit card information or church account information. Find the number on your gift certificate and enter it, including letters, into the entry field for church account information. If your gift certificate does not pay for your entire order, enter your credit card information as well. Continue on to submit the order. The website will not subtract the gift certificate amount from your total, but our staff will do so when we process the order. Your credit card will be charged only for the amount that isn't paid for by the gift certificate.